Improving User Interactions - Moving from Independent Systems to a Complete Digital Experience Platform

Many companies are moving their enterprise software and tools to the cloud and demand a seamless internal and external work flow.

Define Objectives

Develop a DXP with Single Sign-On (SSO) for enhanced productivity, brand presence and to better service the needs of all users throughout the entire business and sales lifecycle

Review Customization Requirements and Identify Missing Gaps

Investigate into client's existing SaaS and PaaS solutions
Discuss requirements for a DXP from Web Content Management (WCM), Customer Relationship Management (CRM), Web Engagement Management (WEM), Client Service Portal (CSP), etc.

Taking Design from Concept to Reality

Diagram system process flow and develop system designs and mock-ups, including work flow process, navigation flow, and content types
Create and present a workable model that will meet the client's requirements

Part of having a fantastic and complete user experience (UX) is having intuitive page user interface (UI) on a robust DXP.

DXP enables a comprehensive suite of solutions to deliver a seamless, content-rich, and personalized digital experience, encompassing all digital touchpoints.
Interconnecting backend systems and making data digestible for frontend systems is crucial to feed consumer demands.
Instead of having disparate business units share information digitally, a DXP can become a centralized source for all communications within and outside an organization.
It help organizations minimize or eliminate silos that exist in data and back-end processes.